Complaints Policy

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint and the name and contact information of the person submitting the complaint.

All complaints and stakeholder concerns received by BM TRADA are acknowledged, investigated, and actioned. BM TRADA shall use best endeavours to keep the complainant/informant informed of progress in evaluating the complaint/concern and shall communicate to the complainant/informant giving formal notice of the end of the complaint/concern handling process. The final communication will include a summary of the investigation, conclusion and any actions taken as a result.

All complaints/concerns shall be submitted in writing to:

BM TRADA Central Compliance Department, Stocking Lane, Hughenden Valley, High Wycombe,Buckinghamshire, HP14 4ND

Email: complaints@bmtrada.com

For detailed information on the BM TRADA complaints process please refer to the Complaints and Stakeholder Concerns Policy.

To read this in Albanian, please click here Për ta lexuar këtë në shqip, ju lutemi të klikoni këtu
To read this in Arabic, please click here يُرجللاطّلاع عليه باللغة العربيةى النقر هنا، 
To read this in Bulgarian, please click here За да прочетете това на български език, кликнете тук
To read this in Polish, please click here Aby przeczytać to w języku polskim, kliknij tutaj
To read this in Macedonian, please click here За да го прочитате ова на македонски, кликнете овде
To read this in Romanian, please click here Pentru a citi aceste informații în limba română, vă rugăm să faceți clic aici
To read this in Serbian, please click here Da biste ovo pročitali na srpskom jeziku, kliknite ovde
To read this in Swedish, please click here För att läsa detta på svenska, klicka här
To read this in Turkish, please click here Bunu Türkçe okumak için lütfen buraya tıklayın
Disputes and Appeals Policy

Please provide a clear description of your appeal, objective evidence to support each element or aspect of the appeal and the name and contact information of the person submitting the appeal. All disputes and appeals received by BM TRADA are fully investigated.

Please submit all disputes and appeals in writing to:

BM TRADA Central Compliance Department, Stocking Lane, Hughenden Valley, High Wycombe,Buckinghamshire, HP14 4ND

Email: complaints@bmtrada.com

For detailed information on the BM TRADA disputes and appeals process please refer to the Disputes and Appeals Policy.