Complaints Policy

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint and the name and contact information of the person submitting the complaint.

All complaints and stakeholder concerns received by BM TRADA are acknowledged, investigated, and actioned. BM TRADA shall use best endeavours to keep the complainant/informant informed of progress in evaluating the complaint/concern and shall communicate to the complainant/informant giving formal notice of the end of the complaint/concern handling process. The final communication will include a summary of the investigation, conclusion and any actions taken as a result.

All complaints/concerns shall be submitted in writing to:

BM TRADA Central Compliance Department, Stocking Lane, Hughenden Valley, High Wycombe,Buckinghamshire, HP14 4ND

Email: complaints@bmtrada.com

For detailed information on the BM TRADA complaints process please refer to the Guidance to BM TRADA complaints handling procedure.

 

Disputes and Appeals Policy

Please provide a clear description of your appeal, objective evidence to support each element or aspect of the appeal and the name and contact information of the person submitting the appeal. All disputes and appeals received by BM TRADA are fully investigated.

Please submit all disputes and appeals in writing to:

BM TRADA Central Compliance Department, Stocking Lane, Hughenden Valley, High Wycombe,Buckinghamshire, HP14 4ND

Email: complaints@bmtrada.com

For detailed information on the BM TRADA disputes and appeals process please refer to the Guidance to disputes & appeals procedure.