Complaints and Appeals processes

Complaints Policy

All complaints to BM TRADA shall be made in writing. Please submit all complaints to:

The Accreditation Department
BM TRADA Certification Ltd
Chiltern House
Stocking Lane, Hughenden Valley,
High Wycombe, Buckinghamshire.
HP14 4ND

Fax: +44 (0) 1494 569701
Email: enquiries@bmtrada.com

All complaints shall be acknowledged following receipt. An impartial and objective investigation shall be conducted to determine the root cause and to apply effective corrective action. The complainant shall be informed of the conclusion of the investigation and any actions taken.

BM TRADA have internal procedures, which are available on request, to manage complaints from interested parties.

Appeals process

All appeals received by BM TRADA are fully investigated. Please submit all appeals in writing to:

The Managing Director
BM TRADA Certification Ltd
Chiltern House
Stocking Lane, Hughenden Valley,
High Wycombe, Buckinghamshire.
HP14 4ND

Fax: +44 (0) 1494 569701
Email: enquiries@bmtrada.com

BM TRADA Appeals Process

A letter shall be dispatched within 10 working days to the appellant, acknowledging receipt of the appeal and confirming the appellants right to present their case in person to the Appeals Committee.

The appellant shall be informed of the date the appeal is to be heard and the composition of the Appeals Committee.

The appellant shall have the right to state objections to the composition of the committee. The appellant’s reasons for objection shall be considered by the Advisory Board Chairman who shall decide whether or not it is appropriate to amend the composition accordingly.

The Appeals Committee shall consider the nature of the appeal from written reports of the appellant and auditor. Where necessary, the Committee shall request the presence of the relevant auditor during all or part of the meeting. The reports shall be studied and a recommendation to the Board of Directors made accordingly. The meeting shall be minuted.

The appellant shall be notified in writing of the outcome of the appeal, within 10 working days of the decision being made.